Careers — Arthur Ventures
Senior Project Manager at Total Expert
Eden Prairie, MN, US
Total Expert, Inc. is a rapid growth technology company that provides the first fully integrated, enterprise-level software-as-a-service solution to the real estate vertical, allowing mortgage lenders, title companies, and real estate professionals to collaborate within a centralized marketing platform and manage their entire organization from the top down.

A successful Project Manager can operate efficiently in a demanding environment, maintain composure, demonstrate leadership, and communicate in an exemplary manner. The ideal candidate will have a relentless focus on overall customer satisfaction and thrive on team development and shared success.

What You’ll Be Doing:

Direct accountability for the overall success of assigned projects
Manage and coordinate cross-functional resources to deliver against the Statement of Work
Play a key role in managing the customer relationship. Work closely with customers to ensure project progress and maintain constant open communication
Review and analyze project scope and manage customer expectations
Prepare project schedule and customer-facing/internal status reports
Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders
Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project
Track and review project budget vs. actual project costs, including revenue responsibility across all projects
Travel as required to build/maintain customer satisfaction

Skills And Requirements

Experience with software professional services (SaaS preferred), including proven ability to effectively interact with both technical and non-technical customers alike
Working collaboratively with internal cross-functional teams to develop strategies that meet business goals within budget, time and scope
Customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend and implement strategies to resolve problems, and monitor and measure customer satisfaction
Experience in project planning, resource planning and scheduling
Experience managing, coaching, and leading other Project Manager’s
Experience with recognized project management methodologies including work breakdown structures, risk/issue management, resource loading, project monitoring and controlling, and quality assurance
Presentation skills and verbal and written communication skills with technical, non- technical, end-user, and executive audiences
Knowledge and experience with enterprise web applications
Expert with Microsoft Office (Project, Word, Excel, PowerPoint)

Interested In This Job?

Submit your resume and salary expectations.