Careers — Arthur Ventures
Onboarding Coach at Ambassador
Royal Oak, MI, US
As a Success Engineer at Ambassador you will be the technical point of contact for our clients. In this role, your job will be to deliver amazing client experiences by coordinating with our Success Coaches to educate our clients on Ambassador integrations. You'll also assist our support team in solving complex user problems. The majority of your efforts will be conducted via phone, webinar, and email. In addition, you will be a key, early member of our success team and may need to assist in some sales or product team areas – particularly as it relates to recognizing opportunities for additional sales or product improvements.

Responsibilities include becoming a product expert, walking clients through implementation, influencing client expectations, and coaching best practices. Constant communication between sales, clients, and leadership team is expected. Your weekly agenda will be 80% client facing, consisting of dozens of tightly scheduled calls and webinars.

Compensation includes base salary plus bonuses, stock options, health insurance, a 401k program, and free healthy snacks.
DESIRED SKILLS, EXPERIENCE & CHARACTERISTICS

Bachelors Degree
Minimum of 3 years experience in customer success, pre-sales or software consulting/implementation
Strong understanding of programming
Work experience for a software/technology solution provider
Experience owning client relationships and becoming a trusted advisor
General experience using business web applications (Salesforce.com, join.me, desk.com, etc)
Excellent written and oral communication skills
Extreme attention to detail, organized, and process focused
Excited to work in a start up environment
Patient, Positive, and Motivating
Ambassador is the leading Referral Marketing Automation platform for businesses of all sizes across the globe. Our platform provides a robust & customizable solution for marketers seeking to leverage the power of their existing customers to generate new business. Founded in 2010, and proudly based in Metro Detroit, Ambassador is one of Michigan’s fastest growing tech startups and was named #321 on the 2016 Inc. 5000 list. Ambassador is a growing team of ‘smart creatives’ who are passionate about creating and defining “Ambassador Marketing” and earned us a spot on Crain's list of "Coolest Places to Work" in Michigan.