Careers — Arthur Ventures
Manager of Product Design and Experience at Infusionsoft
Chandler, AZ, US
At Infusionsoft, we help small businesses succeed.

We don’t just say that, we mean it and we do it every day. And often times, working at Infusionsoft is much like running a small business. There will be long days and incredible challenges, but the reward will be contributing to something that is larger than you. We want you to bring hustle, grit, and passion to everything you do here. You will be expected to take high ownership and improve yourself constantly. You will be held accountable to our 9 Core Values and will be expected to hold your teammates accountable as well. The values are what unify us and allow us to make the impact that we do. They are crucial on our mission to becoming the undisputed champion of small business success.

Together...we will replenish the middle class. We will elevate the worldwide economy. We will inspire kids to dream of becoming entrepreneurs.

The Product Design and Experience (PDX) team at Infusionsoft is responsible for ensuring that design achieves its fullest potential by solving important problems and elevating the way small businesses do sales and marketing. We need a Design Leader who can help us build the next-generation platform experience to serve hundreds of thousands of small businesses worldwide. As a Manager of Product Design & Experience you will not only be designing elegant solutions to complex problems, but also leading a design team to deliver awesome, cohesive product experiences.

The successful candidate must be both an excellent designer and strong leader. They manage and mentor a team of interaction designers. Through a keen balance of design strategy, thought leadership, creative direction and people leadership, the Design Leader enables their team to deliver awesome experiences for our small business customers and their employees.



The Work

Act as a key member of the Product Development Leadership team, collaborating with PM and Engineering leaders to provide a strong design voice to guide the customer experience vision and strategy.
Leverage deep knowledge of customer behavior and sales & marketing best practices to drive design judgment, while leveraging solid analytics and experimentation frameworks to make data-driven decisions.
Lead teams and work with other Design Managers to consistently deliver world-class, multi-device, platform experiences while strictly applying and improving the patterns in our design system
Nail the basics - guide your team to deeply understand the needs of customers and key stakeholders, solve challenging customer problems, develop compelling design concepts, rapidly test prototypes, and execute visual design in a highly collaborative process with Product Managers and Engineers.


Daily Execution Excellence

Help define and drive our product & experience strategy aligned to our purpose, values and mission
Hire, grow, strengthen and develop our team of Product Designers
Planning, assigning and directing workloads of Product Designers
Design direction on both interaction and visual design
Ability to both lead and inspire experience design invention and innovation
Ability to ensure teams deliver on their commitments and ideas
Demonstrated interest and success in growing teams and fostering careers
Courage to push teams to deliver ideas that go beyond the status quo
Ability to develop and maintain strong cross-functional relationships


One Year and Beyond

As we continue to grow and scale as a business, this person will have the opportunity to grow their leadership capabilities, grow their team and hone their craft as a product leader and design expert. The path is yours to design.


Expertise

If you can do execute the work, you can do the job. That being said, we realize we likely need someone who has:

A strong design portfolio of work demonstrating your design process from user journeys to final product
7+ years of experience designing web and native or mobile-responsive applications
1+ years of team lead or management experience
Passion for helping small businesses succeed
Deep understanding of interaction and visual design best practices, UX tools, methods and processes
A passionate advocate for all things design. A constant researcher of design trends and competitive benchmarking to find new ways to innovate and constantly improve
Experience working in a Lean environment and applying rapid experimentation methods
Project management skills, including scope definition, deadlines and stakeholder management.
A strong understanding of HTML/CSS and JavaScript preferred
A degree in Design, Industrial Design, Human Computer Interaction or equivalent experience preferred