Careers — Arthur Ventures
Customer Success Manager at Terminus
Atlanta, GA, US
Terminus is the fastest growin SaaS company in Atlanta and we need great people to add more fuel to the fire. We've built the leading Account-Based Marketing (ABM) platform and have a clear vision and path to change the way B2B companies do business. We're looking for positive, supportive, and self-starting team members that value personal and professional growth above all else. We're looking for winners.

Terminus is looking for a Customer Success Manager to join our team. As a Customer Success Manager, you will be “delighting” customers every step of the way. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions.

The ideal candidate will:

Be able to passionately explain how Terminus can make an impact for our customers’ businesses and make them marketing heroes within their organization
Analyze campaign performance and integrate insights into a tailored success plan for our diverse customer base
Learn fast, and be quick on their feet in a fast-paced environment
Become an expert on campaign management and best practices of account-based marketing strategy
Develop a thorough understanding of setting up and running mobile, social, video, and display advertising campaigns
Build technical skills and marketing knowledge
Help clients investigate technical challenges
Be the go-to resource to ensure clients have the best possible experience with our platform
Manage the knowledge base to help clients find answers when they need them
Effectively communicate with customers via chat, email, or phone to provide prompt technical support
Be passionate about making our customers happy
Be open to “wearing multiple hats” with a readiness to support all members of the Terminus team - Flexibility is key for this role!

What it takes to be a success:

Positive, supportive, and self-starting
Hustle and persistence
Highly organized and extremely detailed oriented
Collaborative and cross-functional
Ability to prioritize & multi-task with exceptional time-management skills
You are curious and ask questions to get to the heart of the matter
Strong interest in technology and/or software
Genuine passion for helping others reach their goals
Adaptable and energetic team player
Willingness and desire to learn and grow quickly in a startup environment

Requirements:

Excellent written and verbal communication skills
Background in establishing and building lasting customer relationships and/or customer support experience
Strong analytical and critical thinking skills
Proficient in Microsoft Excel
Education: BA/BS/MS

Incredible benefits:

Culture that emphasizes personal and professional growth
Biggest offices in the Atlanta Tech Village
No vacation tracking
Competitive salary and great benefits
Work from home days
100% Health, Dental, and Vision Insurance
100% Short-term and Long-term Disability Insurance
401K with company match
Casual dress all-day, everyday
In-office gym and fitness classes
Regular team outings, parties, and surprises
Free lunch Fridays, unlimited snacks and drinks