Careers — Arthur Ventures
Sr. Project Consultant at Avalara
Seattle, WA, US

Job Duties

  • Support complex customer implementations involving multiple Avalara products including challenging enterprise level ERP, POS, and ecommerce platform solutions.
  • Provide leadership and guidance to customers on best practices and use cases to support a variety of business needs.
  • Develop implementation approach, documentation, and training material to support the launch of new products with Avalara Product Management, Sales, and other Customer Success teams.
  • Clearly articulate and manage the scope of work for client-initiated projects related to software and data services.
  • Monitor client projects and solve problems to keep projects moving forward.
  • Drive practice improvements such as documenting business processes and proposing best practices for sales and use tax automation initiatives to streamline the customer onboarding experience.
  • Develop and document business requirements related to business processes, data transformation and reporting.
  • Assist clients with developing and executing testing plans and procedures.
  • Support the sales and account management teams in selling additional tax and professional services.
  • Available to travel as assigned (<20%).
  • Perform other tasks as assigned.

 

Qualifications

  • Five or more years of software delivery, preferably within the B2B sector.
  • Strong ability to articulate process logic and technical architecture including building and delivery of functional/technical presentations.
  • Strong ability to understand and conceptualize accounting and tax processes and procedures.
  • Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.
  • Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes.
  • Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
  • Ability to support cross-functional internal initiatives across the sales, product management and engineering organizations
  • Teamwork-oriented with a strong focus on customer satisfaction and business development.
  • Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
  • Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.

Preferred Qualifications

  • Strong ability to understand and conceptualize accounting and tax processes and procedures.
  • Experience working with clients at all organizational levels with a high degree of professionalism and business acumen
  • Experience implementing Avalara products including AvaTax, CertCapture and Returns
  • Experience with multiple ERP and e-commerce solutions with a focus on sales order/invoicing processes.
  • Proven dedication and loyalty to Avalara.
  • Demonstration of the Avalara Success Traits.
  • Excellent references from management, team members and cross-functional employees at Avalara.