Careers — Arthur Ventures
Technical Consultant at Terminus
Remote

Terminus is the leader of the account-based movement and the crucial link that connects B2B marketing and sales teams with their ideal customers. The Terminus solution arms marketing teams with an account-centric platform that delivers the intelligence and automation needed to scale ABM and revolutionize the way B2B marketing is done. Hundreds of organizations worldwide, including Salesforce, GE, Verizon, 3M and CA Technologies, turn to Terminus to more effectively target, engage and grow their best-fit accounts. Terminus offers savvy marketers the technology and proven expertise to radically improve account-based strategies and campaigns, increasing ROI and producing exceptional results.

 

Terminus is looking for a Technical Consultant to join our team. As a Technical Consultant, you play a critical role by helping our customers set up, configure, launch, and extend the use of the Terminus platform with the shortest time to value. 

 

Our consultants achieve this through understanding customer business goals and objectives, developing strong rapport, and executing against a defined project schedule. You will manage a portfolio of implementation and ad-hoc consulting projects with a diverse set of customers, and as one of the initial touchpoints in a customer's experience after purchasing Terminus, you will be a critical player in driving long-term customer success and demonstrating the value of the Terminus solution. 

 

With your deep technical competency and drive for customer success, you will manage the systems integrations analysis, data preparation, integration architecture, ETL, and general implementation of the Terminus platform into a customer's existing tech stack. To be successful in this role, the Technical Consultant will work across departments, including Sales, Customer Success, and Ad Operations, bringing customer objectives to fruition through cross-departmental collaboration and communication. The ideal candidate has experience in Marketing SaaS, strong communication skills and attention to detail, with an outstanding aptitude for applying technology to achieve business results. This is a rare opportunity to join a fast-growing company with an open and collaborative work environment, where you can play a key role in promoting customer success for one of the most important times of the customer lifecycle

Responsibilities

Become an expert on the Terminus platform

Understand and translate customer business goals into successful campaign plans using Terminus technology during the initial implementation

Manage a portfolio of customer onboarding projects, ensuring successful and timely completion of each project

Identify and drive efficiency in the implementation process by developing best practices and process improvements on an ongoing basis

Advocate and assist in the prioritization of new customer features and product enhancements, influencing the Terminus product roadmap and collaborating with the Product team to identify short-term solutions

Collaborate with Sales and Customer Success to ensure a smooth hand-off before and after onboarding

Deliver key implementation services milestones using Terminus project management and professional services automation software.

Track and maintain accurate client records

Requirements

Bachelor's Degree required

3+ years of experience in implementation and/or engineering

Proven ability to manage a portfolio of customer projects with keen prioritization and multi-tasking abilities

Advanced proficiency in SQL: the ability to write advanced queries MySQL, optimizing database/query performance, experience with data warehousing 

Exposure to NoSQL-based, SQL-like technologies (e.g. Impala)

Comfortable with data manipulation, data structures, and a passion for exploring data to extract valuable insights

Exceptional interpersonal skills; you have the unique ability to talk technical details and business strategy, in the same conversation

Knowledge of a programming language. Exposure to developer tools/workflow (e.g., git/GitHub, bash/terminal) 

Experience in SaaS integrations via API

Experience leveraging Amazon Web Services

Experience with project management software

Preferred Experience

Understanding of HTML, CSS

Background in B2B advertising or B2B marketing

Have hands-on experience with CRMs (Salesforce, Oracle CRM, and Dynamics)

Understanding of MarTech: Experience with marketing technologies such as Google Adwords, Google Analytics, Salesforce, Adroll, Demandbase, Engagio, Marketo

Incredible Benefits, Incredible Company

Working for a company and leadership team focused on providing a “Best Place to Work” environment

100% employer paid Health, Dental, and Vision Insurance for employee coverage

100% employer paid Short-term and Long-term Disability Insurance

401K with company match

Guaranteed Stock Options

Paid Parental Leave after a year of service

Unlimited vacation 

Summer Friday half-days

2 days off each year to volunteer at a charity of your choice

Monthly Uber Eats gift card

Gym membership or health and wellness reimbursement

Parking & Transit assistance

Regular team outings, parties, and surprises

Beautiful, high energy offices in 3 tech hubs (Atlanta, San Francisco, and Indianapolis) 

Culture that emphasizes personal and professional growth

Named Best Workplace Winner 2017, 2018, and 2019 by Inc. Magazine, #61 on the Inc. 5000, and #21 on the Deloitte Fast 500

Named G2 2020 Spring category leader for the 10th consecutive quarter

Diversity and inclusion are essential values at Terminus.  We believe we do our best and most impactful work when we are a diverse, inclusive and equitable organization.  We're proud to recruit and hire talented people from a wide variety of backgrounds and experiences.  We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability.