Careers — Arthur Ventures
Senior Experience Designer (Marketing) at Keap
Chandler, AZ, US

Keap's designers make the complex simple and know the details aren't just the details, they make the experience. Do you love getting users from A to B with ease? Are you passionate about failing fast to learn? How about iterating to win at breakneck speeds? Then you get that playing it safe can be risky. You know that great design is both user-centered and aligned to business goals.

Keap's Creative and Content team is seeking a Senior Experience Designeradept in UX/UI, interaction design, and rapid prototyping. Show small business owners how Keap helps them turn leads into happy clients. Improve current user experiences and create exceptional new ones. Champion a meaningful digital-first brand. Work in a team that's high trust and low-ego. You’d report to the Design Manager under the Director of Creative and Content within Marketing.

Website or portfolio required to apply.

Core capabilities:

  • Rapid prototyping: define problems, ideate, low-fi & hi-fi prototype, test, and iterate 
  • UX strategy: conduct audits, map user flows, wireframe, improve feedback loops, and provide usability insights
  • UI design: innovate Keap’s digital look & feel, UI kits, and component design to be more usable, branded, and accessible
  • Interaction design: create UI animation & interactivity, motion prototypes, device mockups, and new shop/try/buy experiences

What you will do:

  • Advocate for user-centered design strategies that meet business goals
  • Reimagine product demos, free trials, and purchase experiences to be seamless
  • Create high quality designs, interactions, and prototypes
  • Improve journeys on (and to) Keap.com to turn prospects into customers
  • Balance UX insights, strategic messaging, product insight, and brand insight to improve experiences and hit KPIs
  • Co-create tight UI components and interactions with designers and developers
  • Partner with UX Research to understand and fulfill user goals—sometimes in unexpected ways
  • Improve global experiences through impeccable partnership with Marketing, Product, Sales, and CX
  • Lead design and UX workshops with confidence
  • Present and defend strategies, scrappy ideas, and refined comps
  • Seek diverse insights early and often to improve designs and iterate fast
  • Shape strategy by collaborating with project drivers as partners
  • Whiteboard concepts and create complex digital wireframes to user test
  • Build paper, digital, and live prototypes
  • Proactively identify and improve key user interactions
  • Coach other Keapers on experience design
  • Contribute to positive dynamics
  • Balance day-to-day priorities with big picture projects

What you bring to the table:

  • Agency or in-house experience partnering directly with clients
  • Device-inclusive, user-centered design thinking
  • Exceptional empathy and communication skills
  • Active listening and nimble thinking
  • Confidence to take risks
  • Iterative design mindset
  • Eagerness to gain team buy-in early
  • Desire to collaborate with developers and other designers
  • Comfort with data-driven decision-making and fast-paced 
  • Self-managed with time and tasks

Technical nitty-gritty:

  • Advanced in design programs such as Figma or Sketch
  • Advanced in user flow prototyping (Figma, Invision, etc.)
  • Strong foundation in design principles and interactive design
  • Has prototyped UI animation (Principle, Framer, etc.)
  • Has built tight UI kits and modular design systems
  • Has designed apps, dashboards, or product flows
  • Has woven brand personality into online experiences
  • Familiar with user research and testing
  • Familiar with HTML/CSS (dev experience not required)

 At Keap we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.