Careers — Arthur Ventures
User Experience Researcher at Keap
Chandler, AZ, US

As a member of the Product Design and Experience team, you will be responsible for user research to support stakeholder understanding of customer wants, needs, and requirements. You’ll also be responsible for usability studies, from request to report out, to help ensure that our services and software are designed according to best usability practices, are highly intuitive, enjoyable to use, value-packed, and meet customer needs. You will continuously champion small business and represent the customer in all phases of development, including research, design, launch and ongoing customer use. The responsibilities in this role are varied and complex and require full competence in usability analysis/user research along with the ability to exercise independent judgment. 

The Work:

    Making recommendations for user research and usability testing based on project status and stakeholder needs
    Developing, recruiting for, running, analyzing, and reporting on user research and usability studies to help product teams and other teams make user-centered decisions
        Determining testing methodology and participant requirements based on objectives
        Recruiting optimal participants
        Developing test instruments as needed
        Conducting studies; virtually or in-person, moderated or unmoderated, PC or mobile
        Analyzing and present findings
        Documenting and delivering findings and best-practice recommendations to stakeholders and executives
        Creating personas
        Contributing in design concepts by being an advocate for the customer’s needs
        Experience with quantitative and qualitative analysis
    Offering research support as needed to services and design teams
    Being proactive with regular professional development to stay up-to-date with best practices

What we're looking for:

    A Bachelor's degree in Human Factors, Cognitive Psychology, Human Computer Interaction or Applied Psychology and 1+ years of experience, a Master's degree plus at least 6 months of experience, OR at least 3-4 years of related work experience
    Proficiency with usability testing tools (WebEx or GoToMeeting, various tools for card sorting, navigation studies, surveys, and unmoderated studies such as Validately or UserTesting.com)
    Proficiency with Microsoft Office (Word, Excel, PowerPoint) or Google Suite (Docs, Sheets, Forms, Presentations)
    Exceptional communication skills (written, verbal, groups, etc.)
    Ability to develop and maintain excellent cross-functional relationships
    High level of initiative and ability to work independently
    A positive attitude and top work ethic
    Demonstrated ability to juggle and prioritize multiple complex projects from planning through reporting results while adhering to strict timelines
    An undying passion for helping small business succeed and for delivering exceptional customer experiences

Ideally, you'll possess:

    An inherent excitement when creating “order out of chaos”
    Demonstrated ability to communicate with executives and other product leaders
    Experience with ethnographic / field studies