Careers — Arthur Ventures
Senior Product Manager at Total Expert
Minneapolis, MN, US

Total Expert is a software-as-a-service (SaaS) company that provides the first modern, web-based, enterprise-level marketing and sales software solution built specifically for banking and mortgage. Eight of the top 15 mortgage lenders in the country use Total Expert. Total Expert was named a 2018 TECH100 recipient by HousingWire, a 2018 Top Workplace by the Minneapolis-St. Paul Star Tribune and named the fastest-growing software company in Minnesota in 2018 by the Inc. 500.

This position is focused on delivering highly strategic products to financial services customers on a tight schedule based on market insights and opportunity. To be successful, you’ll need to build strong partnerships with engineering and design, leverage key insights from customers and co-workers to ruthlessly prioritize the work your team takes on, and fluidly communicate priorities, progress, scope and tradeoffs to all stakeholders. The work you do will empower tens of thousands of financial services leaders to help their customers make critical financial decisions that shape their lives.

Responsibilities:

  • Initiate market research and analysis of market size, opportunity and segments to identify and prioritize market problems worth solving
  • Translate strategic market problems into measurable hypotheses, then test, learn, and iterate to define how to solve those problems
  • Define, own, analyze and report on the metrics that determine the success of tests and product launches
  • Clearly communicate rationale and top tradeoffs for prioritized features to all stakeholders
  • Maintain close relationships with customers to proactively manage the product roadmap, solicit feedback on experiments and manage expectations on deliverables
  • Bring a detailed eye for user experience and design to ensure product features drive high adoption, amazing quality and customer delight
  • Deliver Sales and Support awareness training during development and release activities, in collaboration with Product Marketing, to ensure teams are prepared for product launches
  • Foster a workplace with the highest moral and ethical standards to ensure Total Expert remains an environment that promotes respect, innovation and creativity

Qualifications:

  • 3-5 years of Product Management experience, preferably in the area of online platforms
  • Superior analytical, prioritization, communication and negotiating skills 
  • Passionate about building great products, innovation and solving complex customer problems
  • Curious in nature, which drives you to ask great questions and seek supporting data to interpret and validate the most important needs of the product
  • Experience defining, owning, and managing a product roadmap
  • Experience serving as product owner for a scrum team, helping to manage scrum ceremonies and constantly seeking to educate the team on product strategy and roadmap
  • Creative in finding low effort ways to deliver high-value solutions across scrum teams
  • Consistent delivery of high-quality user stories, using an agile approach, that represent collaborative solutions to critical product needs
  • Solid track record of building relationships and influencing without authority at all levels of the organization
  • Proactive in sharing experiences and techniques with other Product team members to turn feedback into learning opportunities across Total Expert’s product portfolio