Careers — Arthur Ventures
Customer Success Manager, Entry Level at Cybrary
Washington, DC, US
Cybrary is helping millions of people navigate the transition into the digital age. Our online platform enables opportunity in IT and Cyber Security, for anyone, anywhere.
 
Cybrary builds a multi-sided platform aimed to connect and develop the knowledge, skills and abilities of consumers and enterprises, around the world. Today, more than 2 million people, including 96% of the Fortune 1000, use Cybrary to discover and become a better version of their professional self. We are on a rocketship, come join us!
 
What’s the opportunity?
The Customer Success team handles the onboarding, educating and support of our learners on the platform. We work directly with consumers and enterprises the moment they decide they want to use Cybrary, ensuring they are finding the most value from our product.
 
Entry Level Customer Success Managers (CSM) are energetic customer facing professionals who work directly with customers to answer product questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our product design and development teams.

What will I be doing?

    • Communicating efficiently and effectively with our customers - we use Intercom to deliver success and support to customers, but you'll also be talking to customers on the phone every now and then
    • Owning customer communications and issues from initial contact until resolution
    • Becoming an encyclopedia of knowledge about how Cybrary works and what it is capable of
    • Influencing the direction of Cybrary, the product
    • Being the one responsible, along with the Success team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
    • Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
    • We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company

What skills do I need?

    • A genuine enjoyment of technology
    • Great critical thinking/problem-solving abilities
    • A sense for being a team player
    • Desire to continually learn and develop yourself
    • Basic understanding of web technologies (HTML,CSS,APIs)
    • Excellent verbal and written communication skills
    • Passion for talking to customers all day, every day